Cisco SMARTnet

Cisco Smart Net Total Care Proactive support for network infrastructure Smart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure. Benefits Solve problems faster Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity. Improve efficiency Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort. Stay up and running Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data. What You Get from Smart Net Total Care Service Cisco TAC expertise Get 24-hour access to our Technical Assistance Center to resolve critical issues with covered devices. Hardware replacement Replace network devices when necessary within a selected delivery time (2-hour, 4-hour, next-business-day). Cisco digital support Use personalized web and mobile support to see model-specific content, download software, use automated tools, get alerts, join forums, and manage your TAC cases. Software updates Update and upgrade operating system software for your devices from the Cisco support website. Smart capabilities Use one portal to help manage your Cisco inventory, view lifecycle details, check contract status, assess alert information, and run reports.