Elo Touch Solutions EloCare

Advance Unit Replacement
Get peace of mind with Elo's optional Advance Unit Replacement warranty. In the event your device requires service, all you have to do is submit a Return Material Authorization (RMA) request through Elo's online portal. If phone support doesn’t resolve the issue, we will ship you a replacement unit next business day.

How AUR Works
1. Request RMA
Request an AUR replacement by submitting a Returned Material Authorization (RMA).

2. Replacement Unit Shipped
Once the request is verified and an RMA number is issued, a replacement unit is shipped along with return instructions.

3. Return Defective Unit
Follow the instructions to return the defective unit back to Elo within 15 business days.

 

• Easy Enrollment - Purchase with equipment or within one year
• Simple to Use - Submit a claim online and track the process
• Minimize Downtime - If the problem is not resolved over the phone, a replacement unit is shipped within one business day
• Reduce Hassel - Shipping costs for replacement units are covered by Elo