Parts and Remote Service with defective media retention offers access to high quality remote assistance and replacement parts to authorized HP Partners for hardware components that are eligible and covered. We’ll ship replacement parts the next business day[1] to your specified location – before you even return the defective parts to HP.
Products specifications
| Attribute name | Attribute value |
|---|
| Place of service | Channel |
| Duration | 1 year |
| Service method | Part exchange |
| Logistics options | Parts shipped next business day |
| Response Time | Next business day response |
| HP segment | Business |
| Warranty coverage | Post warranty |
| Coverage details | Standard workdays - 9 hours |
| Care Pack type | Electronic |
| Coverage period | 12 month(s) |
| Warranty type | P |
| Additional support option | Defective media retention |
| Number of years | 1 year(s) |
| Support type | Exchange |